Dear Customer,
Thanks for your purchase of Manitowoc products. In order to provide our customers with better products and service, we hope to hear from you on the product quality and after-sale service of our company. We are appreciated for your appraisal for our improvement.

Questionnaire
 
一、How do you select ice machine? (Multi-choice if any)
1.Why to purchase ice machine?
New shop
For good business, ice cube are not enough, it is necessary to increase ice machine.
For good business, ice cube are not enough, it is necessary to update ice machine.
Old machines are out of use, it is necessary to repurchase.
Others, please specify.
2.Where to purchase Manitowoc ice machine?
Distributor Engineering fittings Supermarket for hotel articles Servicing distributor
Others, please specify.
3.How do you know about Manitowoc ice machines?
Magazines of hotel articles Recommended by people of the same trade Taking part in exhibition Recommended by distributor Recommended by servicing distributor Internet
Others, please specify.
4.Who can make final decision to purchase ice machines?
General Manager Manager of Purchase Department Manager of Engineering Department
Chef Restaurant Manager
Others, please specify.
5.Are you planning to repurchase ice machines in 1-3 years? yes no

If yes, will you select Manitowoc ice machine? yes no
If you do not select Manitowoc ice machines, which brand then?
Why?

 
二、When you select ice machines, please tick off the factors when you think important.

1—Very important; 2—Unimportant; 3—Less unimportant; 4—Indifferent; 5—Less important; 6—Important; 7—Greatly important.
  1 2 3 4 5 6 7
1.Brand
2.Quality
3.Price
4.Performance
5. Price/Performance
6. After-sale Service
7. Guarantee Policy
8. Recommended by Distributor
9.Recommended by People of the Same Trade
10. Appearance
11. Promotion
12.Others (please specify)
 
三、When you select, use and maintain the ice machines, please tick off accordingly to express your satisfaction.
1—Very important; 2—Unimportant; 3—Less unimportant; 4—Indifferent; 5—Less important; 6—Important; 7—Greatly important.
1 Product Quality 1 2 3 4 5 6 7
1.1 Product Performance
1.2 Product Reliability
1.3 Convenience
1.4 Maintenance
1.5 Product Appearance
2. Price/Performance 1 2 3 4 5 6 7
2.1 EC Series
2.2 QM Series
2.3 Q Series
2.4 S Series
3. Pre-sale Service 1 2 3 4 5 6 7
3.1 Advertising of Company & Products
3.2 alidity of Advertising
3.3 Pre-sale technical training
3.4 Purchase Convenience
4. Delivery 1 2 3 4 5 6 7
4.1 Delivery on Schedule
4.2 Completeness of Packing
5. After-sale Service 1 2 3 4 5 6 7
5.1 Access Successful Rate of Hot Line
5.2 Technical Level of Hot-Line Service
5.3 Hot-line Service Attitude
5.4 Technical Level of Maintenance Men
5.5 Service Attitude of Maintenance Men
5.6 Maintenance on Schedule
5.7 Fitting Service
 

More comments or suggestions
 

Interviewee Information

Company Name Company Address
Zip Code 　　　　　　　　　Telephone
Fax 　　　　　　　　E-mail
Contact Name Contact Telephone
Contact Mobile
Name of General Manager Telephone of General Manger
Mobile of General Manager

 

Industry
Catering Large- and medium-scale Chinese Restaurant Chinese-style Fast Food Restaurant
Western-Style Restaurant Western-Style Fast Food Restaurant Employee and Student Dining Room Hotel Restaurant Snack Shop Supermarket Convenience Shop
Entertainment Bars Coffee Shop Tea House Night Club & KTV Traveling Ship

Parks Theaters Chamber
Hotel Economic One-star two-star three-star four-star five-star Over Five-star

(Room numbersLess than 50 rooms Less than 50 rooms 50-100 rooms 100-150 rooms 150-200 rooms Over 200 rooms)
Medical Service & Health Hospitals Nursing Home Gymnasium Labs Others
Education University Junior College and Technical Secondary Schools Vocational Schools Senior Schools Junior Schools Elementary Schools Kindergartens
Governmental Institutes Governmental Institutes Military Legal Institutes
Others Food Process Ice Factory Others
 

Thanks again for your support and cooperation. Wish you a nice day!
　
　  
　　版权归马尼托瓦(中国)制冷有限公司所有 邮编:310052 电话:0571-86888688 传真:0571-86626688

    发现最近有些不法机构，以我们公司的名义，通过招聘和培训等方式进行诈骗活动。请大家提高警惕，防止上当受骗。

?